The agreement determines who provides certain services and how citizens are taxed between the two. The agreement is now in the hands of the city after Lowndes County commissioners passed it last week. GSM warranty. GSM ensures that services operate primarily in accordance with GSM specifications and instructions. GSM ensures that the GSM system is available to the customer for at least 95% of the time during each month, with the exception of excusable downtime. “debtor downtime,” outages and restrictions that may occur in the event of scheduled maintenance, (ii) resulting from internet and/or public telephone network outages, or (iii) events that do not result in proper control of the GSM; The GSM implements it security measures that are economically acceptable for the operation of all service and management sites. The services include our standard support service in accordance with our service support schedule, which is then in effect. Standard customer service includes answers to questions, instructions or other technical assistance services, which are required by phone Monday to Friday from 9 a.m. to 5 p.m., without a U.S. vacation. We do not promise or guarantee any specific response time. Additional service level requirements or GSM assistance obligations may be made available to the customer for additional costs and are subject to a separate agreement.